Plan tiers and feature limits

Feature comparison

Feature	Standard	Growth	Enterprise
Product & store reviews	✓	✓	✓
Questions & answers	✓	✓	✓
Media uploads	✓	✓	✓
Incentive claims	✓	✓	✓
Custom attributes	0	3	5
Sentiment analysis	Basic	Full (NLP)	Full (NLP)
Review update requests	—	✓	✓
Google Shopping Feed	—	✓	✓
Featured reviews	—	✓	✓
CSV export	✓	✓	✓

Plan-gated responses

If you access a Growth or Enterprise feature on the Standard plan, the API returns:

{ "success": false, "error": { "code": "PLAN_UPGRADE_REQUIRED", "message": "This feature requires Growth plan or above." } }

Your integration should handle 403 responses gracefully — hide the gated UI element rather than showing an error to end users.

Sentiment analysis

Standard plan uses basic keyword matching (positive, negative, neutral). Growth and Enterprise plans use full NLP with numeric score and confidence values. Analysis is capped at 3,000 characters per review.

​Feature comparison

​Plan-gated responses

​Sentiment analysis

Feature comparison

Plan-gated responses

Sentiment analysis